Privacy Policy

1. Introduction

Ty G. Wells ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fractional AI advisory services and platform.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Company name, industry, and business details
• Account credentials and profile information
• Payment and billing information
• Communication preferences and subscription details

Business Information

During our advisory services, we may collect:

• AI strategy documents and business objectives
• Technology stack and infrastructure information
• Meeting notes, recordings, and transcripts
• Project documentation and deliverables

Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our AI advisory services
• Process payments and manage subscriptions
• Schedule and conduct consultation meetings
• Communicate with you about services and updates
• Analyze usage patterns and optimize our platform
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in providing our services (payment processors, hosting providers, analytics tools)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal information
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at twells@rocksteady.ai

8. Cookies and Tracking

The public site counts visits with Vercel Analytics, which reports anonymous, aggregated page views. Choosing Decline in the analytics notice turns it off in that browser. If you sign in to the client portal, your session is kept in your browser's storage so you stay signed in. We use no advertising cookies. Booking a call opens Cal.com, which has its own privacy policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: